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Therese2
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Message 1 of 11
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Stuck connector cable

8A5FDA76-11D8-4B3B-9C62-9F68F0A3FF43.jpeg

 See attached photo 

 

Hi, trying to unscrew the connector cable from the old router with the spanner provided but it’s stuck - any suggestions? 

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Anonymous
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Message 2 of 11
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Re: Stuck connector cable

Could you post a picture of what you are dealing with?

If it's stuck enough that you cannot undo with a spanner then it could be threaded.

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Therese2
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Message 3 of 11
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Re: Stuck connector cable

 

E3220652-42C4-4507-A7CC-85E844D35287.jpeg

See  attached photo - it doesn’t seem to be threaded ....

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MikeRobbo
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Alessandro Volta
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Message 4 of 11
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Re: Stuck connector cable

That is a threaded connection.

Don't forget to turn it counter clockwise when looking at the rear of the Hub.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Therese2
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Message 5 of 11
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Re: Stuck connector cable

Thanks for your reply Mike. Does that mean I need a new cable/VM engineer to solve the problem? 

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Anonymous
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Message 6 of 11
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Re: Stuck connector cable

Do you have a set of pliers you can use?

Lefty loosey righty tighty as they say!

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Therese2
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Message 7 of 11
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Re: Stuck connector cable

Tried a pliers as well but that didn’t work either I’m afraid 😟 

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jbrennand
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Message 8 of 11
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Re: Stuck connector cable

Did you try turning it in both directions?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Therese2
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Message 9 of 11
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Re: Stuck connector cable

Yes

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legacy1
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Message 10 of 11
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Re: Stuck connector cable

Try harder.

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