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TonyDeane
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Street Was Cabled 14 Months Ago - But We Cannot Place an Order

Virgin completed Cabling my Street - SE9 2RL on 11-Jul-2019. It is now 14 months since they completed cabling the area but we still cannot place an order. Can anyone tell me how we can check with Engineering to find out when it will go Live.

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Christy_D
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Re: Street Was Cabled 14 Months Ago - But We Cannot Place an Order

Hi there

Let me check this for you. 

I'll send you a private message to take some more details.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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TonyDeane
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Street Was Cabled 19 Months Ago - But We Cannot Place an Order

Hi Christy, You reached out to me a few months back - and were trying to find out why I am unable to place an order.

Virgin completed Cabling my Street - [REMOVED] on 11-Jul-2019.

It is now 19 months since they completed cabling the area but we still cannot place an order.

Can anyone tell me how we can check with Engineering to find out when it will go Live.

Thanks

Tony - [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Zak_M
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Re: Street Was Cabled 19 Months Ago - But We Cannot Place an Order

Good morning @TonyDeane

 

Thank you for taking the time to come back to us. 

 

I can take a look into this for you.   I will pop you over a PM so that I can get some further information. 

 

Kind regards,

Zak_M

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Zak_M
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Re: Street Was Cabled 19 Months Ago - But We Cannot Place an Order

Thank you for providing me that information via PM @TonyDeane 

 

I have reached out to our project lightning team and asked them if we could have an ETA on when we can expect to provide services in the area,  As soon as I have any further response I will let you know. 

 

Kind regards,

Zak_M

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