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kirbs74
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Street Cabled 3 Years Ago, but service still not available

Hi, Virgin dug up our entire local area back in 2017, but still the availability checker is saying not available - neither for me or a random sampling of other houses in the street. All bog-standard houses, no flats.

The fibre is there - I saw them pulling it through, and every house has a Virgin access cover at the property border.

3 years seems a long time to connect up to the back end - almost seems like we've been forgotten; how do I follow up please? Sales just point me to the "stay in touch" form on the website, but I must have filled that in 3 years ago! 🙂

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Christy_D
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Re: Street Cabled 3 Years Ago, but service still not available

Hi there

I'll take a look into this for you

Please keep an eye on the purple envelope for my private message as I'll need some more detail

Thanks for your post

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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