I've been waiting for 6 days for Yodel to deliver my router from Virgin. The wait is one thing, but I'm being charged for internet from the 06/12/22 and I'm yet to even use the service.
I've gotten in touch with Yodel, and they're just claiming that they have delays due to high demand; but I know someone working for Yodel that has claimed that all virgin packages are being stock piled and not being processed.
I'm running out of data on my phone and paying for something I don't have. How can I resolve this?
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having delays in your router delivery. We can understand this is not ideal. I can see you recently contacted the team who were able to advise that you won't be charged until activation.
Please let us know if you need any further help and we will be happy to assist.
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