Still not connected as new customer

[Nikon123]

Was told initial reason was my account de-activated in error then they sent signal down line and still de-activated but team would request re-activation then now told there is problem with wall box so sending engineer on 15th. I received self start kit on 10th 

[Ayisha_B]

Hi David,

Welcome to our Community Forums and thanks for your post. 

I am sorry you've not had the best experience us. I have checked our systems and can see a manned install was required because of issues with QuickStart.

The appointment booked will have been the first available date, rest assured. 

Please do let us know how the visit goes so we can offer further support if needed.

Many thanks