Hi,
I was due to receive my start up kit on the 8th April - I booked a day off work especially for the delivery. About 3pm that day no sign of the delivery from Yodel - I then contacted Yodel who informed me give it till 6pm and if it hadn't arrived to get back in touch. So sure enough got back in touch with Yodel just after 6pm to find they were closed until 8am on the Tue morning (sneaky) so to cut a long story short, got in touch with VM instead who said....give it until 9pm. by this time - booking a day off work as that was the only day available to myself for a long time I was getting quite annoyed.
Anyhow - no kit arrived - I have been in touch with VM to cancel as it was important I received the kit on that day only. When I finally got through to someone I find I'm being pushed to call the pre-install team - I explained this wasn't possible as I'm currently unwell and can't speak on the phone as they wouldn't be able to hear me - but they still pushed. I ended up saying OK as it would appear they were unwilling to simply cancel this for me and were adamant I needed to call the pre-install team.
Can someone simply - please just cancel my order? nothing has been delivered, nothing has been installed and frankly given the problems I've had with communicating this through to VM already I no longer wish to become a customer. I've lost a days holiday waiting for a delivery that never came, I've spent a long time trying to contact via online platforms already.
Yodel tracking by the way currently sits at:
It really is very simple - just cancel my order - I no longer wish to proceed at the moment.
Many thanks
