Hey BramblesRun, thanks for posting on our help forum.
Sorry to hear you've been in touch with a mod from our team that is no longer working here, we'll be able to assist with this too.
Could you please keep an eye on the purple envelope for my private message so I can check this further for you?
I will send one shortly, click this envelope and you'll see my message.
New around here? Check out the do's and don'ts, in our Community FAQs