Apologies for the delay, I thought I had replied. I have tried numerous times to contact the sales team, only to be told that service can not be provided. I have requested a spotter, who didn't come out to the premise, he just looked on Google earth and said that you would need to dig the entire street up to get back to the exchange to install one premise. I don't believe this at all.
I have seen other neighbours having this installed with out the need for digging the entire street and even spoken to the install guys (construction; not the guys who just pop a modem in and connect it up) and have been told that they could install to our property.
I have fed this all back to sales, who have said that they can't sell to our address as it's marked as unable to install on the system, and the whole process stops there.