Virgin Media Community

[JasonMcGowan]

Hi,

We have recently moved out of our flat and unfortunately had to cancel our virgin media in which we love because the VM is not activated in our new build property. We have been assured by keepmoat homes that it is all cabled up and ready for VM to do there part.

When speaking to VM on the phone they have stated they would require a spotter to come out and check if we are indeed serviceable for virgin media. We are pretty desperate for the internet but are pretty loyal to VM and don really like signing into a long contract with another company.

We have still not heard from any spotter and was hoping is there anything you can do to help us!

Thanks

Jasom

[jbrennand]

Was it a single house build or one on a new multi house "estate"?

Builders usually partner with either VM or OpenReach before building so that the correct infrastructure can be installed during the build.

Is there any evidence of that? Any VM street cabinets, any VM duct covers, Tee points, etc? Any other properties connected on the estate or nearby?

[Travis_M]

Hi @JasonMcGowan

Thanks for posting on our community forum!
 

I'll take a look into this for you, please keep an eye on your inbox and I will drop you a private message 🙂

Regards

[Christy_D]

Hi @JasonMcGowan 

I can see you posted now around a month ago, and just checking to see if you got the issue resolved?

Happy to further investigate this for you if required. 

Many thanks,

Christy