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Abigail22
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Someone else is logged into hub settings

Hi 

I have tried removing the connect app and restarting hub. Still can’t log onto hub settings and speed of downloads is as low as 15!!

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MikeRobbo
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Alessandro Volta
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Re: Someone else is logged into hub settings

Try this ...

it may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Abigail22
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Re: Someone else is logged into hub settings

That worked, thank you.

do you know how I can improve the download speed? It’s 18.22

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MikeRobbo
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Alessandro Volta
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Re: Someone else is logged into hub settings

In reality to have a decent Wi-Fi speed you need a decent ethernet speed.

So to start with we need to get an accurate measurement of the speed coming into the Hub.

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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