I have tried removing the connect app and restarting hub. Still can’t log onto hub settings and speed of downloads is as low as 15!!
Try this ...
it may be a good idea to carry out a factory reset on the Hub …
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Instructions for Hub 3
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
That worked, thank you.
do you know how I can improve the download speed? It’s 18.22
In reality to have a decent Wi-Fi speed you need a decent ethernet speed.
So to start with we need to get an accurate measurement of the speed coming into the Hub.
What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?