The Quick Install is only available when there has been a recent VM installation in the property, however VM don't actually know if there is still a working socket inside the property. The previous occupant may have ripped out the VM socket or cabling. There may also be an external problem with the cabling.
If you’re eligible for a QuickStart self-install kit, but choose to use an engineer for your installation, you’ll be charged £30 for this service.
You can order now and go for the self install, there's a good chance that everything is still set up within the property and you just plug and go
If it doesn't work then you can call the pre-installs team on 0800 052 1734
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
It might though take from a couple of days to a week to then get the tech visit.
For peace of mind I myself would want the internet to be up and running straight away so I would go for the engineer install, and pay the £30 so I could take advantage of VM's current offer of Amazon Echo Dot + Blink Video Doorbell or £75 bill credit:
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
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