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Chris_Walsh
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Solid red light

on ‎24-04-2022 19:04

I believe this means the leads are not connected however nothing has changed since installing. I re booted and had Wi-Fi for a while and now it’s gone off again and is solid red. Any ideas?

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jbrennand
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Re: Solid red light

on ‎24-04-2022 19:06

Post up a photo of what you have and its red light.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Martin_N
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Re: Solid red light

on ‎25-04-2022 08:51

Hi Chris_Walsh,

Thank you for your post and welcome to the community. 

We're sorry to hear about the red light on your hub. 

As jbrennand has advised, if you can provide a photo of this we can advise further. 

^Martin

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Chris_Walsh
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Re: Solid red light

on ‎25-04-2022 18:49

It has been back on over night and most of the day and now gone off again. Please see pic 

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Chris_Walsh
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Re: Solid red light

on ‎25-04-2022 18:52

559C4E43-65E2-45C2-8273-ACB0F3EFE8E6.jpeg

 

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newapollo
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Re: Solid red light

on ‎25-04-2022 19:05

Hi @Chris_Walsh 

A solid red light on the hub 4 or hub 5 generally means that the coaxial cable is loose. The white coaxial needs to be finger tight wherever there are any connections including splitters..

The red light also appears when there's a local issue. I also suggest looking at Check  Service Status at the top of the page. You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  automatic Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

I don't work for Virgin Media.

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Chris_W1
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Re: Solid red light

on ‎28-04-2022 11:57

Hi Chris, thanks for the message and sorry to hear that you are having issues with the service. I have checked the area and can see that there was an outage which was resolved on the 26th April. Can you confirm if you are still having issues with the service? ^Chris. 

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