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Solid Green Wifi, Flashing Green Ready Light

Got a start up kit at my new address. I have used Virgin previously at another address and set up went smoothly and simple.

This time the setup isn’t working. The hub is not receiving a signal. I cannot get through to anyone at customer/technical service.

I’ve waited an hour after work to then get the call ended. I have no idea how to contact them. I may just cancel my contract as we’re not receiving any broadband!

Its a disgusting service!

Any help is appreciated.

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Alessandro Volta
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Re: Solid Green Wifi, Flashing Green Ready Light

With acknowledgements to newapollo.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the Hub / TV box you are installing. By doing this they will be able to reboot the box or put you in touch with the right team.

The old method (which still works) is to reboot the Hub / TV box, and if it doesn’t go online you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. 

That would be 150 options 1,1,1 and 4 from a Virgin landline ,

Or

 0345 4541111 options 1,1, 2 and 4 from any other phone

The best time to call is 08:00 when lines first open and are least busy.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Solid Green Wifi, Flashing Green Ready Light

Appreciate the help but this was useless information! 

VIRGIN MEDIA ARE NOT SENDING THE SIGNAL! 

It literally says on my account that it’s deactivated. 

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Re: Solid Green Wifi, Flashing Green Ready Light

What do you mean by "not sending the signal" ? 

What are the lights on the router doing? 

If it's green at the bottom, is it solid or flashing? 

 

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Re: Solid Green Wifi, Flashing Green Ready Light

Green at the bottom is flashing.

The Wifi symbols is solid green.

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