Hi, as above, I called for help and the person at 5pm told me he'd activated it.
Update (if you can call it that) is I got 2 texts today at 7.31am (clearly not before midnight as I was *promised*) that it was activated and at 8.30 saying let's get cracking, we've sent the signal to your home.
So I reset the box. Unplugged and unplugged all. Then waited again. Nada.
So I called, again, at 2pm. Around 20 mins on call and 15 min call with Karen. Explained the whole thing again. Said all the clear lies, false promises, clear rude, lazy nature will be on recordings and I want them reviewed. I get that there might be a fault, maybe people who lived here before cut a cable before leaving. Maybe I unplugged something years ago not knowing what it was, these things happen. But don't lie, don't be lazy. I was up gone midnight waiting before a hospital appt for 8am, clearly not ideal.
So Karen (her actual name, not the meme) promised (*promised*) that a technical person (as only now I'm told that the people on the fault line are only customer service and not technical) would call me within 4 hours. Well 6 hours later, and the phone lines closing in 10 mins, I doubt it'll happen. And I'm not calling this late, risking getting the people I spoke to yesterday.
So I've gone to switch from Sky to go from bad to worse. I get that it's covid and less people working so busier, but I'm a brand new customer (surely after calling almost seconds after I went on compare the market to sign me up, they'd want to keep me within the cooldown?!), begging for help.
Anyone here that can help in *any* way, please do. I'm so close to saying you know what, just take it back, I'd rather have the slow internet than this hassle! Is customer service this bad for everyone?!