Virgin Media Community

[Lj20]

Hi 

I have snapped the cable running from my hub 3 to the wall socket. Is it possible to buy a new one and if so where please?

Thanks 

[stabilo00]

If you are desperate and its a short length you can buy one from screwfix as a tem measure till you can get virgin to sort. But I have to add that you shouldnt as its against Virigins terms.

[Lj20]

Hi 

Thanks for letting me know. Is there any chance it would cause any damage? I’ve reported it already they are sending someone in a week but need it fixed before then really. 

[stabilo00]

As long as its around the same length it will be fine as a temp measure. Some say using non virgin supplied cable can induce noise into the system but ones sold in screwfix are well shielded.

[-tony-]

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@stabilo00 wrote:

As long as its around the same length it will be fine as a temp measure. Some say using non virgin supplied cable can induce noise into the system but ones sold in screwfix are well shielded.

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complete rubbish - its against T & C's for a start and likely to cause problem 

only VM supplied cables should be used

[stabilo00]

I am sorry but there is nothing magical about virgins coax. Most of the problems are caused when people try to terminate it themselves. And yes it is against their terms which I said in my original post.

[LittleMick73]

Hi do not use third party cable, wait for virgin to install and level test the proper cable. Regards Micky

[stabilo00]

Wish I could show the purists on here some of the things I saw in my ntl days.

[Z92]

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@stabilo00 wrote:
Wish I could show the purists on here some of the things I saw in my ntl days.

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Some of the things I've seen from Virgin engineers I bet would surprise you 😄 

An amusing one recently was a Virgin customer who constantly complained that they wanted their "own cable" rather than sharing next doors cable as it was "impacting their service and speed that they were paying for". There wasn't any room in the local cabinet for further connections but they got their wish, a new cable was eventually pulled to the property and the engineer simply moved the splitter from the neighbours box to the cabinet where they couldn't see it. 

[Eeeps]

Am I the only one wondering how you snap a coaxial cable?

But seriously, if VM can use the tacky adapter that connects to the V6 I can't see a problem with the proposed short term fix.
How long is the cable?