Requested new fibre internet connection 500mbs and faced hell lot of issues.
1. Delayed installation: broadband installation pushed out several times and took almost 2 months to install. I paid to my previous service provider for additional month at extreme high cost.
2. Finally installed the fibre broadband on 30th Jul. Speed was very good more than 350 mbps and was told that in couple of days it will get slow again and then much better. I was advised to wait for stabilising the connection for a few days, a week or two. However, apart from installation date, speed never got to full 500mbps but very slow I never got it more than 75mbps.
3. In general the speed I am getting is 26- 50mbps range only I. Line connection. I am paying huge amount for getting 500mbps speed though I am not getting anywhere near to it.
4. Tried everything possible, connected a line directly from hub to my computer less than half a meter away and the max speed I am getting is 110 mbps.
Does anyone have any suggestion to improve the speed? I am completely surprised as shattered to see speed I am getting is same as without fibre. I have seen many other similar posts and my understanding is that the situation did. It improve with anyone. I therefore thought to give a shout to everyone to have the user opinion on the following
1. either to keep going and virgin will be able to resolve the issue OR
2. To cancel my virgin services as they are not sticking to laws i. e what they are advertising I am not getting anywhere near to it and in fact the same speed as I was getting without fibre.
Please appreciate users input.
Kr
Saurabh