Looks like Virgin media have a habit of forgetting to import my phone number from Sky.
ive just spent over 7 weeks chasing virgin media about importing my number from Sky and I’ve been lied to a number of times regardless of how patient I’ve been. Today I contacted Virgin Media only to be told we can’t to anything you need a active line. Sky tells me that the number has gone back to BT. BT have told me that the number has gone back to Open reach and they have a high probability that they can retrieve the number back for me. However I would need to take a contract out with them!
Virgin Media please get your own house in order and the call centres you use if you wish impress use with the service you provide. I’m now looking to leave and go back to normal ADSL line, especially when my service has gone down 4 times since the 28th September.
I can see where it might be a bit confusing but I read it as that the OP does have a VM phone line but to port a number your old line still has to be active.
It seems to be a fairly common thing, people move provider and cancel their existing old provision. That's fine for broadband and TV but do that for the phone line and you stymie the number porting. I think there's a bit of a lack of good advice on doing this and to be fair it's not obvious that you should (indeed have to) keep the old number live until the port is underway and then it gets cancelled automatically.
I had both lines up and running - both lines and services being with sky broadband and phone line and with virgin media. I have a lot of friends, family and others who have my number. Doesn’t make sense to keep changing phone numbers.
virgin media assured me that they would import my number across a number of times and when you come across virgin media members of staff from different teams contradicting each other it does not look good
When my service ended with Sky my number went back to BT. I’ve checked with BT it appears that the number is now with Open reach and I would have to take up a new service with them in order to get the number back.
Its only fair for virgin media to pay for the costs involved in getting the number back. It’s simple to say the phone number needs to be active before you can import the number, but when your own process and procedures do not work and you are consistently being lied to by virgin media staff. Who do you trust and believe? I’ve talked the the import team, tech support, billing team, cancellation team, customer services, what do you suggest now?