Menu
Reply
rick32
  • 86
  • 1
  • 3
On our wavelength
712 Views
Message 1 of 10
Flag for a moderator

Sky Q with Superhub 4 wifi connection constantly dropping

Hi Folks. Hope someone can help with this issue I am having. Since receiving the hub 4 my Sky Q box will not keep the wifi connection at all. It will initially say it is connected after entering the password but within a few minutes it drops and I receive the error message on screen to confirm this has happened.

I have searched through the community forum to seek a solution and one suggestion was separating the wifi connection into 2.4 and 5 Ghz bands. I tried this but the Sky Q box still disconnects. 

I tried calling Virgin Media but found it impossible to speak to anyone directly about this issue. An ethernet connection is out of the question as the hub 4 is upstairs and the Sky Q box is downstairs. 

Anyone have any ideas how to resolve this? Oh and I tried contacting Sky but all I got from that call was a text message to look at their help pages!

0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 417
Trouble shooter
706 Views
Message 2 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

rick32
  • 86
  • 1
  • 3
On our wavelength
700 Views
Message 3 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

No I have not tried that although did have one many years ago but it was very slow. Plus I have seen other posts where a powerline adaptor did not resolve the issue with Sky Q. Thanks for your suggestion though. Really need to hear from someone with the same issue as myself and found a solution.

0 Kudos
Reply
John_GS
  • 13.04K
  • 666
  • 1.22K
Forum Team
Forum Team
670 Views
Message 4 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

Hi rick32

 

Thanks for posting and apologies for the broadband issues. I've had a check on the system today and can see all the upstream and downstream channels are out of spec.

 

It needs a technician to come round and fix this.

 

I'll PM you the date now

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
TIM_T
  • 7
  • 0
  • 0
Joining in
472 Views
Message 5 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

Hi,

I am having exactly the same issue with my new hub 4 constantly dropping the WiFi connection to my Sky Q box.

Can you tell me what is required to fix this.

Thanks

Tim

 

0 Kudos
Reply
Adduxi
  • 5.84K
  • 482
  • 1.48K
Very Insightful Person
Very Insightful Person
463 Views
Message 6 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping


@TIM_T wrote:

Hi,

I am having exactly the same issue with my new hub 4 constantly dropping the WiFi connection to my Sky Q box.

Can you tell me what is required to fix this.

Thanks

Tim

 


Can you please start a new thread.  It gets very confusing when 2 or more people are in the same one.  Thanks 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Lee_R
  • 5.65K
  • 259
  • 586
Forum Team
Forum Team
440 Views
Message 7 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

Hi @TIM_T thanks for posting and welcome back to our community

As I cannot locate a new thread as recommended by the fantastic Adduxi, I will respond on here on this occasion.  We have located your account and had a remote look.  We need to send a technician.  I am going to send you a private message to confirm some details.

Regards

 

Lee_R

0 Kudos
Reply
Adduxi
  • 5.84K
  • 482
  • 1.48K
Very Insightful Person
Very Insightful Person
438 Views
Message 8 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping


@Lee_R wrote:

Hi @TIM_T thanks for posting and welcome back to our community

As I cannot locate a new thread as recommended by the fantastic Adduxi, I will respond on here on this occasion.  <snip>


TIM_T posted here - Super hub 4 with Sky Q connection constantly dropp... - Virgin Media Community - 4820959

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Lee_R
  • 5.65K
  • 259
  • 586
Forum Team
Forum Team
419 Views
Message 9 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping

Hi @TIM_T thanks for getting back to me and confirming your details.

I have booked the first available technician to attend your property.  You can view and amend the appointment here.

Regards

 

Lee_R 

0 Kudos
Reply
-tony-
  • 18.97K
  • 1.44K
  • 3.64K
Alessandro Volta
417 Views
Message 10 of 10
Flag for a moderator

Re: Sky Q with Superhub 4 wifi connection constantly dropping


@Lee_R wrote:

Hi @TIM_T thanks for posting and welcome back to our community

As I cannot locate a new thread as recommended by the fantastic Adduxi, I will respond on here on this occasion.  We have located your account and had a remote look.  We need to send a technician.  I am going to send you a private message to confirm some details.

Regards

 

Lee_R


and for information and help to others who come here and use the search what was the problem with the OP's connection - you may have helped the poster but not the wider community

____________________

Tony.
0 Kudos
Reply