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WhyDidILeaveSky
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Sky Q Minibox

Since changing broadband to V, I can not use our Sky Q mini boxes. The main Sky Q box works but there is an issue connecting the mini boxes to the network. Any suggestions welcome 🙏 

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Molly_T
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Re: Sky Q Minibox

Hi @WhyDidILeaveSky, sorry to hear of your difficulties connecting your Sky Q mini boxes. 

Sadly we cannot guarantee third party devices/tv boxes will work with our services. 

Are all your devices other than the sky mini boxes connecting fine? If so, it may be worth contacting sky as the issue may be with the mini-box. My only other advice would be to try connecting the mini box via an ethernet cable if possible, to see if this resolves the issue. (As the mini-box is 3rd party equipment my knowledge base is lacking, so apologies if they do not include an ethernet port). 

Please feel free to return to the thread letting us know how you get on!

All the best. 

Molly
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