Virgin Media Community

[menatiler]

I am moving to another house.  I found a VM wall socket at dinning room (used by previous house owner) but I need one more VM wall socket at my living room.  Drilling work is required to pass the cable in the living room from outside.  Not sure if I can have two VM modems in one house (one at dinning room, another at living room).  Builders are doing refurb works in my house.  Can I ask for a site survey from VM's engineer to come to my house to see if there is any work that my builder needs to do beforehand. Thanks.

[JOE-C · Accepted solution]

Good morning @menatiler 

Welcome to the community and thank you for your post. To answer your main questions:

- no unfortunately you can't have more than 1 modem with us it is 1 per account. However you can utilise our WiFi plume pods or your own boosters to extend your connection around the home. 

-There shouldn't be any work for your builder to complete in order to get our services as our install technician can drill and fit a point in your living room for you. 

-are you moving your existing package or will you be a new customer? You can certainly book a site survey for a technician to confirm all this In person but depends on your situation who you need to speak with?

Regards 

Joe 

[menatiler]

Thanks Joe. I am currently a customer of VM and will move to my new house in late June or early July this year. Will call VM to request for installation (involving drilling and fitting a modern in my living room). Thanks a lot.

[Kain_W]

No problem at all menatiler,

Let us know if you have anymore queries or face any issues with this and we'll be glad to help.

Thanks,