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Gannon-c
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Sign up issues

I have been trying to set up a 'my virgin media' account so that I can view my bills online, however whenever I try to sign up it says the details are incorrect. It only asks for the account number and area reference, both of which I have double checked are correct. Any ideas as to what I am doing wrong?

Thanks. 

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Jodi_S
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Re: Sign up issues

Hi Gannon-c,

 

Welcome to our community and thanks for posting. Sorry to hear you're having difficulty trying to register for an online account with us.

 

Can we ask if you have tried registering form a different device or web browser? We would also recommend deleting all cache/cookies and history as this sometimes can cause an issues when registering for an account.

 

Please try the above first and if you still require assistance come back to us for further help.

 

Kind regards Jodi

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