HI All
I placed an orderr for a Virgin Media Business service on 16th April (350/20) contracts signed payments setup etc.
I received an install date of 4th May 2021, all well and good. As this is a business service I started to prepare for the installation, running new cables, adding additional networking kit (at cost) and cancelling my existing service (cease due on the 4th).
I hear nothing from Virgin righ up until 18:51 on 3/4 so effectively giving me ZERO working days notice of the cancellation, also outside of office hours so I cannot now call them.
The cancellation is due to "additional cable pull works" at other properties, but surely that should have been something they were aware at when I signed the contracts and agreed to the service.
I now find myself in the position where my existing connection will terminate on the 4th May, I will be left unable to work due to lack of internet provision, I essentially have spend money on additionally networking infrastructure that I may not need.
Just to reinforce this is not a Home service I depend on the internet for my job and being without it removes my ability to peform my job.
I have replied to my Order Manager, but I would guess at 7pm on a Friday before a bank holiday I am not going to get a reply until at least Tuesday, which is far to late for me to be able to resolve this.
I do not know how to proceed all office lines close at 6pm and as I dont acutally have a service yet its difficult to get in touch with anyone (hence posting on here).
Is anyone able to help/advise?
Cheers
Steve