Virgin Media Community

[wevsky]

No idea if this is even the correct lace to post, but i can't seem to find a drop down selection that covers this
I used to be able to go onto Shopto.net earlier this year, im on the hunt for a ps5 for my nephew, now the last month or so i just cant get on. i get an error whcih ill post an image of
I have tried 4 browsers, still nothing, i tried on my phone on wifi, nothing, 4g i can get onto it and with a VPN i can reach the website, so i can only imagine it's one of the websites blocked by Virgin, my question is, why would it be blocked?

[Anonymous]

that error is not from VM. its coming from the remote site.
Looks like they are blocking for IP address. 403 is a forbidden message from the remote web server

[Unknown67]

Works fine for me. Looks like your IP address has been blocked.

[Z92]

The website thinks you have been using the site beyond reasonable shopping habits and has blocked you not virgin. Perhaps you have been constantly refreshing a page or suchlike whilst trying to bag a shiny new ps5? 

[wevsky]

You would think that could be the case, but as said ,if i turn off wifi and use 4g on my mobile it connects just fine, i have been thru many settings on my pc, and it doesnt seem to be a problem with anything on there

[wevsky]

I hve tried via twitter to get a rely from shopto, but it seems to be wifi or in my case on my pc a direct connection via lan cable.4g is fine on my mobile.

[Anonymous · Accepted solution]

thats because your mobile data uses another IP address. the site has blocked your Vm IP address.
Nothing VM can do about that

[wevsky]

Very odd, ill try and get hold of shopto directly

[SCA1972]

As others have stated it is not a VM error, but rather a page generated by Shopto's hosting provider.  Their security system seems to be detecting suspicious traffic from your VM IP which it is interpreting as a DDoS attack. Details of the security system here:
https://www.ukfast.co.uk/ddos-protection.html

I'd check all device on your LAN for malware and see if either of these sites flag anything for your IP:

https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test

https://www.akamai.com/us/en/clientrep-lookup/

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[wevsky]

Nothing dodgy to report on my IP