Virgin Media Community

[Richp3nfd]

Really shoddy install as shown. Not what I want on my wall. Easy to be damaged. How do I get a proper secure box fitted instead of this mess? 

 

 

[apcyberax]

was that an engineer install or a self-install?

VM will replace or repair the box but as you have working services they will not do it during the lockdown.
It would put the engineer and you at risk for something that is just cosmetic.

[Richp3nfd]

It was an engineer install. 

[Z92]

Likely did it for speed to get you up and running. They'll return after lock down to replace the box. 

[Richp3nfd]

Thanks. I was hoping for that. What’s the best way to get that arranged after lockdown? 

[sayekm]

It looks like they fitted the latest design connector but did not have the box with them. The chances of you seeing another engineer come round is very slim until you have issues with the service.

The correct box can be purchased via that link and you can tidy up yourself to look like this picture. I would also move the box so its fitted over the entry point of the black cable. 

https://www.ebay.co.uk/itm/Virgin-Media-White-Internal-Wall-Box-Housing-New-Euro-Modular-Type/284076...

[Richp3nfd]

@sayekm 

Thank you so much for the advice. That’s just what I’ll do.