Unfortunately as you will have seen if you have managed to read through some of the threads linked to above, there is absolutely nothing neither you nor any of the forum team here, nor any customer services agents can do to expedite matters, the latter might well lie and promise the Earth, the reality will be somewhat different. This is simply the way that VM’s senior management have decided that the company is to be run, and, OK, fair enough, their company, their rules!
On the other hand, what you are entitled to is compensation under the OFCOM regulations which VM agreed to and signed up for. So firstly, what was the first original installation or go-live date you were given? You are entitled to £5.25 for each and every day past then that you are still waiting for a connection, plus, arguably (and, personally, I believe that if push comes to shove, you’ll win said argument) a sum of £26 or so for each ’missed appointment’. OK, yes, a tech did turn up but was unable to connect you for reasons which were entirely in VM’s control, but you still had to make arrangements to be there on said day which was ultimately pointless, no?
To be honest, you’ll probably have a bit of a fight to get, said compensation, VM not being entirely ‘on the ball’ when it comes to these things, no worries, just post back here and one or two of us are more than happy to explain the route to get proper recompense.
