Sharing cable with neighbour

[lewis50]

Hi Everyone,

I recently had  VM BB installed at my property about a month ago and at the time was advised by the engineer that the cable under the ground was damaged and arranged for some engineers to come and take a look go the following day. The engineers turned up (2 vans)  Whilst the engineers were looking into it o advised them that I had to leave as was going for the weekend and they said they would call me once it was fixed. I didn't receive a phone call at all and when I returned on the Monday I noticed that a cable was going from my virgin box outside and going my next door neighbors. the Bab service works fine but I understand this is a "temporary thing" but I would like to know if/when the engineers will come back to complete the job as my neighbour doesn't want a cable going across their property for much longer. 

Regards 

Lewis 

[jpeg1]

If this is anything like some previous reported cases it won't be changed until you and/or your neighbour complain and insist on it being put right. 

[Matthew_ML]

Hey lewis50, thank you for reaching out and I am sorry to hear the work has not been completed yet. 

I have a taken a look at side and I can see something.

I am going to send you a PM, so we can through this.

Please look out for the purple envelope. Thanks 

[lewis50]

This issue still hasn't been resolved 🙃

Have had engineers turn up and tell me that they cant do the job as they need to get a "specialist department" out to do the job. 

Then the "specialist department" turn up and say they need to come back at a later date as it is too big of a job 

Fair to say my virgin experience has been absolute rubbish and cant wait to leave after my contract expires, Only 16 months to go.........

[Ashleigh_C]

I'm so sorry to hear this is not yet resolved @lewis50

I can see that you were chatting with an agent via a PM, are you able to pop back to them so they can continue to look into this with you?

Thank you