Virgin Media Community

[Capon123]

Hi, we have cut into our internal cable when fitting a cupboard, does anyone know if Virgin will replace the cable and if it's chargeable. It's still working but will need changing for safety.

Thanks

[LittleMick73]

Hi I'm sure they will replace it, but as you have damaged it they may charge for it, in any case phone and go down the TV faults route you may be lucky with the charges. Regards Micky

[-tony-]

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@Capon123 wrote:

Hi, we have cut into our internal cable when fitting a cupboard, does anyone know if Virgin will replace the cable and if it's chargeable. It's still working but will need changing for safety.

Thanks

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safety - is it a mains cable or a coax - if the latter there is no voltage - but either way it should be sorted - sure stall here will book a tech at no cost - give them a few days to reply