I'm not in S London but I still got bad packet loss last night, could ping places and get a response within 50ms, but trying to get more than the size of a ping packet back was a no go - so no web pages could be loaded for example. They just timed out. BQM shows lots of red last night and packet loss. This morning though all fine again so I assumed it was just the local circuit overly congested so the traffic never got as far as the virgin backbone.
Yours sounds more like a equipment failure in a cabinet maybe if it's still happening ? I had that a few weeks back.
I assumed it was just the local circuit overly congested so the traffic never got as far as the virgin backbone.
That's the weird thing, I'm used to the local circuit congestion, I have a Whitebox and in my area it's basically 15% speed reduction (zero packet loss) from 1630-1930, then depending on the day (if nice weather, more people go out, so the internet is faster) 1930-2230 the speed reduction is massive, up to 85% as everyone goes on Netflix. That still doesn't cause any packet loss though.
Please see below. There are definitely good days and bad days - I had a tech out on Monday (new property - changing from seller's to buyer's account, so I took the opportunity to have old wiring replaced) but there has still been packet loss since the visit. The Post RS errors were stable at 0 for a good while, but there was also no packet loss for a while - I'll keep an eye on it and see if the numbers jump up after the next packet loss incident.
On a few occasions I've heard from neighbours that they've had problems too - so given that all cable and the isolator after the ETB have been replaced I think it's a bigger issue.
Happy to work with you on fault finding if that helps.
Thanks for the network logs ted274 and I'd like to take a look at your network stats on the backend. I'll send you a Private Message so I can get some more details from you to take a look. Please reply back to it 🙂
Thanks for the details ted274 and I've found your details. I can't see any issues with your network Hub stats themselves however I can see some network issues and there may be some high utilisation. I've submitted a form off for our 2nd line Faults Team to take a look. for this type of ticket, they'll check the network and if they see the problem, they may raise a local area fault. They don't normally get back to us with this type of ticket directly so please keep monitoring your connection and maybe give it till the end of this week so we can check your details and see if there are any local area faults raised and we'll go from there.