Please help! I set up my virgin account at the beginning of July for M350 broadband over the phone (after cancelling my previous contract the month before, long story), but am still unable to view my bills/ register with e-billing. My router has been sent but I have only moved into my house today, where the connection does not work. Feel like I have missed a step in setting up my account, as I have not received a bill (though I'd very much like to pay it!) and my wifi is not working at all, despite having the router etc. Call centres are passing me from person to person and I have been on the phone for 2 hours trying to sort this out.
Any help would be much appreciated, as I seem to be getting nowhere!