• 4
  • 0
  • 1
Tuning in
Message 1 of 2
Flag for a moderator

Setup issues- unable to see bills

Please help! I set up my virgin account at the beginning of July for M350 broadband over the phone (after cancelling my previous contract the month before, long story), but am still unable to view my bills/ register with e-billing. My router has been sent but I have only moved into my house today, where the connection does not work. Feel like I have missed a step in setting up my account, as I have not received a bill (though I'd very much like to pay it!) and my wifi is not working at all, despite having the router etc. Call centres are passing me from person to person and I have been on the phone for 2 hours trying to sort this out. 

Any help would be much appreciated, as I seem to be getting nowhere!

0 Kudos
  • 1.02K
  • 41
  • 101
Message 2 of 2
Flag for a moderator

Re: Setup issues- unable to see bills

Hello annie1313,


Thanks for your post. 

I'm sorry to hear that you have been having some trouble accessing your bills and I'm sorry that our customer support team weren't able to resolve this issue for you over the phone. 

I have now sent you a private message so I can take a closer look at your account. 




Dean C 

0 Kudos