I have received my hub 4 today and have finally managed to set it up and called the virgin media activation line but it has been hours since then and still no internet connection
Best to try activating it again.
Equipment activation on 0800 953 9500
If that fails:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
Hey @jay47-, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the hub activation 😞
I can see you have an engineer booked for this - let us know how it goes with the appointment and if the tech resolves it all.
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