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Setting up the hub 4

jay47-
Joining in

on ‎11-01-2023 20:04

I have received my hub 4 today and have finally managed to set it up and called the virgin media activation line but it has been hours since then and still no internet connection 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎11-01-2023 20:12

Best to try activating it again.

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jay47-
Joining in
In response to Tudor

on ‎11-01-2023 20:35

Have tried these and still nothing 

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Ilyas_Y
Forum Team
Forum Team
In response to jay47-

on ‎14-01-2023 09:30

Hey @jay47-, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the hub activation 😞
I can see you have an engineer booked for this - let us know how it goes with the appointment and if the tech resolves it all.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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