Virgin Media Community

[Kubasa03]

Recently I got my router, when I tried to set it up I couldn’t get the coaxial cable to fit into the socket, tried contacting Virgin but no luck getting through. My question is are any of these sockets or cables the correct ones for setting up my router. Thanks 🙂

 

 

 

[Client62]

At a glance those sockets look like: BT Phone and xDSL / TV Freeview / The double cable looks Sky

Call the Virgin Media Pre-installation and delivery team on 0800 052 1734 explain what is needed.

If an engineer is offered - accept that.

[Natalie_L]

Hi Kubasa03, 

Welcome to the Community and thank you for posting. 

I am sorry as it looks like those sockets are not ours and a technician will be required to complete the installation. 

On checking things from our side, I can see our team have been able to get this arrange for you. 

Please let us know if there is anything we can do to assist in the future. 

Thanks,