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Setting up new hub 3.0, no connection

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Moved into a new house yesterday with QuickStart. I’ve connected up the box, gone through all steps and it lets me connect to WiFi but shows no connection.

Engineer booked for Tuesday as couldn’t activate through customer support, but this morning I got a text saying it had been activated but still having same issues. 

photos display the lights and the box I’ve attached to, could anyone enlighten me as to whether it may be the wall box that is causing issues as it’s not VM but only one I can find in the house. Thanks

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Re: Setting up new hub 3.0, no connection

Your connected to the correct wall box but it appears there is no signal getting to it, perhaps you have a cut cable outside the technician will fix

I work for Virgin Media and my posts are my own opinions
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Re: Setting up new hub 3.0, no connection

Thanks,

seemed that was the problem.

engineer coming Friday to adjust, thanks for the reassurance it was the right box 😂

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