Hello,
Yesterday we were sent our new virgin hub and tv box as we requested new equipment.
When we tried to set up the hub we followed all the instructions in the booklet but when it switches on the base light remains Yellow/orange. we’ve waited the recommended 30 mins and still no luck. We have repeated this process 3 times but with no change.
I have attempted to call customer services and the number provided on the booklet but both have automatic responses saying call centres closed due to coronavirus which is strange considering we spoke to someone thursday to arrange the new equipment.
Please could someone assist
many thanks