Yesterday we were sent our new virgin hub and tv box as we requested new equipment.
When we tried to set up the hub we followed all the instructions in the booklet but when it switches on the base light remains Yellow/orange. we’ve waited the recommended 30 mins and still no luck. We have repeated this process 3 times but with no change.
I have attempted to call customer services and the number provided on the booklet but both have automatic responses saying call centres closed due to coronavirus which is strange considering we spoke to someone thursday to arrange the new equipment.
Welcome to the community! Thanks so much for posting on the community forums for help with your activation issue, although I am sorry to hear you're having some problems with your new equipment.
I've been unable to locate your account fusing the information provided upon setting up your community profile, so I'm not able to check the status of your equipment from here sadly. However please let me know if you still haven't been able to get any help with this and I'll look into this for you as quickly as possible.