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Setting up Router

Joining in

Just received my router but the round fibre optic cable is different from my previous set up - can I just use a rj11 to rj45 port to put into the internet Ethernet?


previous set up at Vodafone is like this:


 then they would have a single main port for it:


Not even too sure I have the round fibre optic in my wall, what do I do? 


Very Insightful Person
Very Insightful Person

Those connections are not used by VM. They use a coax connection. Your residence must have had VM previously for you to be sent a QuickStart pack. Look for the omnibox on the outside of the premises and see if you can trace the cable from there to the inside. If not call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi @Mzeng,

Welcome to our Community Forums and thanks for your post 🙂

Sorry for any issues with your QuickStart. I have taken a look at our systems and can see you have spoken with our team and a tech visit was booked to get your services running. 

If you need help with anything else, let us know. 

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi Ayisha,

I haven't set up a tech visit yet (if there is one I am unsure what time it is) - would I still have to call to have one arranged?

Thanks for coming back to us @Mzeng, I would be able to get a visit booked in for you but would need to confirm a few details via private message, please look out for my message and we can get started.