on 08-06-2022 15:04
Just received my router but the round fibre optic cable is different from my previous set up - can I just use a rj11 to rj45 port to put into the internet Ethernet?
previous set up at Vodafone is like this:
then they would have a single main port for it:
Not even too sure I have the round fibre optic in my wall, what do I do?
on 08-06-2022 15:19
Those connections are not used by VM. They use a coax connection. Your residence must have had VM previously for you to be sent a QuickStart pack. Look for the omnibox on the outside of the premises and see if you can trace the cable from there to the inside. If not call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 11-06-2022 13:13
Welcome to our Community Forums and thanks for your post 🙂
Sorry for any issues with your QuickStart. I have taken a look at our systems and can see you have spoken with our team and a tech visit was booked to get your services running.
If you need help with anything else, let us know.
New around here? Check out the do's and don'ts, in our Community FAQs
on 13-06-2022 13:22
on 15-06-2022 17:31
Thanks for coming back to us @Mzeng, I would be able to get a visit booked in for you but would need to confirm a few details via private message, please look out for my message and we can get started.