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cwilliams98
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Set up - internet access denied

Hiya,

Today we set up our wifi hub 3.0 with the quick start install kit, it's all set up fine but we cant acess the internet. 

On the hub status page it shows "internet access denied". 

We have left the hub alone for an hour, checked all the cables, reset it at the back, switched it off and on again, and switched it to modem mode and back to router mode, and nothing has worked. 

The call centre doesnt open until Monday, so we dont really know what to do

 

Please help! 

 

Thanks

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MikeRobbo
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Alessandro Volta
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Re: Set up - internet access denied

All new installs / replacement electronic equipment need to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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cwilliams98
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Re: Set up - internet access denied

Hi,

 

Thanks for that!

 

We called that number at about 5pm and it said it had been activated fine, but still no internet.

 

Do I just wait for somebody to get in contact in that case? 

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MikeRobbo
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Alessandro Volta
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Re: Set up - internet access denied

Leave it overnight, if it still isn't working try phoning in again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alexc643
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Re: Set up - internet access denied

I'm having the exact same issue. Left it over night and have an engineer booked for 2 days time...

 

Did you manage to get your issue solved? Keen to hear what your problem was?

 

Thanks

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Hollie_B
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Re: Set up - internet access denied

Hi there @Alexc643 

 

Welcome to the community and thank you for your post. Apologies for the delay in response, we have been very busy and doing all we can to get to each customer ASAP. 

 

Have you since had the visit and is everything working as it should now?

 

Let us know if you still need any help and we'll do our best 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Alexc643
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Re: Set up - internet access denied

Was fixed thanks. Engineers came out to fix a cable in the street and it worked.

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Hollie_B
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Re: Set up - internet access denied

Ahh brilliant, glad to hear that @Alex643 

 

Please pop back and let us know if you need any further help 🙂 

 

Thanks, 

 

 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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