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Set up hun 4

Joining in

Trying to change my hub 3 to hub 4 but all am getting is a solid red light 


Very Insightful Person
Very Insightful Person

It should activate automatically if Virgin sent it to you, have you tried giving them a call try 0800 953 9500, that's the activation line

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Forum Team
Forum Team

Hi Mflower,

Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, sorry to see you have had issues setting up your Hub 4.0, I was able to locate you on our system with the details we have for you and it looks like you are still facing the same issue, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.