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Set up help please

Just joined


I'm trying to set up my Internet and I haven't had much luck with It. I plugged everything as it said on the guide but my hub is still in red. There is a few wires hanging around so not sure if this is what's affecting it?

Any help would be amazing!


Very Insightful Person
Very Insightful Person

Hub may not be activated, try and activate it again:

Equipment activation on 0800 953 9500\

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Ohall9,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear there have been some problems getting set up with our services. I can see you have recently spoken to our team, who have been able to assist and provide further information on this. 

Please do let us know if you have further questions, or need anything else and we'll be more than willing to help further.


Reece - Forum Team

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