Virgin Media Community

[JamesWood19]

My Virgin media Hub 3 arrived today. I followed all the instructions. In our house we have an old Telewest communications box which I pulled the hub into (I read online this shouldn’t be an issue.) I followed all the instructions but now there is only a yellow/orange light at the base of the hub and the WiFi doesn’t appear on any of my devices. 

Any idea what may be going wrong? 

[carl_pearce]

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@JamesWood19 wrote:

My Virgin media Hub 3 arrived today. I followed all the instructions. In our house we have an old Telewest communications box which I pulled the hub into (I read online this shouldn’t be an issue.) I followed all the instructions but now there is only a yellow/orange light at the base of the hub and the WiFi doesn’t appear on any of my devices. 

Any idea what may be going wrong? 

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Try giving the HUB a full reset (Pin hole press for at least 30 seconds).

[JamesWood19]

Unfortunately I have already tried this. I test this and it says that the set up process isn’t completed yet even though I have followed all the steps necessary.

[-tony-]

is this a hub3 - base light should be white if its connected - but it can be anything from white to light coffee coloured so your description sounds ok - green or green flashing is bad

have you activated it - 0800 953 9500 - even if you have do it again

[Adduxi]

That connection could also be disconnected in the street cabinet.  The activation team "should" be able to confirm if they can, in fact, see your Hub online.

[JamesWood19]

How would I get in touch with the activation team? 
Thanks

[Adduxi · Accepted solution]

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@JamesWood19 wrote:

How would I get in touch with the activation team? 
Thanks

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As @-tony-  has already posted, -  0800 953 9500 is the number

[JamesWood19]

Tried plugging Ethernet cable from the hub to the tv and it worked perfectly fine, just seems incapable of connecting via wifi. Any more ideas? 

[-tony-]

split the wifi bands - turn off intelligent wifi is the starting point

[carl_pearce]

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@JamesWood19 wrote:

Tried plugging Ethernet cable from the hub to the tv and it worked perfectly fine, just seems incapable of connecting via wifi. Any more ideas? 

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Could you access the HUB on 192.168.0.1 , login using the details on the base (NOT the WiFi password!), and check the state of the wireless connectivity: