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rjhunter84
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Set up Problem - Yellow Base Light - No Internet

Hi there,

 

Trying to do the quickstart set up, everything seems fine, cables and power etc... but then the base light turns yellow with no other lights on.  It appears no internet is being received.

 

Can someone please help me to resolve this issue?

 

Many Thanks

 

Rich

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MikeRobbo
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Alessandro Volta
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Re: Set up Problem - Yellow Base Light - No Internet

All new  / replacement electronic equipment needs to be activated.

Activation number -  0800 953 9500 

Best time to phone is 08:00


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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kt141murphy1
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Re: Set up Problem - Yellow Base Light - No Internet

I have tried this and I am still experiencing the trouble.

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rjhunter84
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Re: Set up Problem - Yellow Base Light - No Internet

Likewise! Thanks though Mike because this wasn't made clear in the instructions that came with the hub.

Hopefully this will be resolved tomorrow, I'm gonna try to ring about 8am
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kt141murphy1
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Re: Set up Problem - Yellow Base Light - No Internet

Mine seems to be up and running again (so far) i played a game for a while to distract myself lol fingers crossed everyone else's is also fixed.

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