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timwestwood1989
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Service request

I have an appointment booked for tomorrow, on the VM app it says it is a "Service Request". What type of appointment is this and does someone need to be at my property for it to go ahead, as the appointment was only made today and I dont know if I can get tomorrow off to be there for it.

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Z92
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Re: Service request

Someone will need access to the outside of your property, so if they can access your frontage without someone being there it'll be fine (about 90% of households). However, if you have a private driveway and locked gates at the bottom, then you'll need to make arrangements, but I wouldn't worry about it yet as they'll let you know if they can't access what they need to. 

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timwestwood1989
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Re: Service request

Thanks, they can access the outside of my house. I've waited 7 months for this installation so I'd like there to be no more issues that prevent it. 

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Corey_C
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Re: Service request

Thanks for your post and welcome to the Community Forums, timwestwood1989,

 

If it's a special request appointment then it would not be the install, but the work that's done outside.

 

Cheers,

Corey C

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