Hi, I don't know where to look for help anymore so I come here. The customer service is one hell of a joke and makes me start to believe this is a scam company that makes money from people being lied to for hours over the phone.
I ordered virgin media broadband + phone on 12.08, my installation date was 25.08, but before that we were informed somebody has to come and put a cable through to our house before that.
So engineers came last week and they asked us to call landlord asking for permission to cut along the edge of tarmac so they can put cable through. Landlord was not immediately available, so they said they will come later to check back once I have the permission. Nobody ever came. I even asked them what if they don't come, what should I do, should call anyone, write an email. They said no it will be fine. It's not. My internet from sky was switched off last night. We are being left without a single communication. We tried to call virgin several times, people put us through to engineers, who then said they will see what they can do and immediately transfered us to another person rejecting the case, then another person saying the same lies and every time we have to explain all of this again over and over again. Few people told us they are waiting for permission from landlord so our order is on hold (at least thats what you can figure out from their awfull english or lack of it), but when asked how do they obtain a permission, who do they contact, how can they even know who to contact, they could not understand the question. Finally days gone by, one person took details of our estate agency saying they will call back next day, nobody called back as expected, nothings changed, next person the same story, took the details, nobody ever called. We were left without any communication and information on whats going on and how the process will look like, if we didn't chase this we would be completely ignored. So now through all this incompetency I decided to ask on this forum and it's my last shot, but we are not even sure now we want to stay with an awfully organised company like this anymore.
Is there a way to contact a real human being who is competent to solve a thing like installation of services at our address?
What address should I send the bill for incurred financial loss of not being able to work from home as the days gone by and we are already a day past due service launch (obviously the ridiculously bugged website tells us that we are ready to go, our service is all up and running - a laugh!)
And finally is anyone able to tell us how long will this nightmare go on or when will it end?