Virgin Media Community

[Lantean]

Hi there, 

I have VM Fibre installed at my property and over the last week a neighbour has been clearing the plants at the front property of her property and found our service cable exposed above the ground, it appears to have been installed like that years ago. I don’t know if my neighbour ever even agreed to have the cable on her property in the first place? 

Is someone able to get in touch about coming out and installing the cable at a more suitable depth?

thank you

[Tudor]

Please could you post some photos, will make it much easier to see what needs to be done. 

[Lantean]

here’s where the cable is above ground 

 it comes up under the gravel to where the driveway meets the steps

 

[Z92]

I'd expect the contractors have simply placed the cable on top of the gravel and then brushed the gravel over it. They don't typically dig. When they did mine they said they didn't have any shovels anyway, only a brush! I did it myself, far easier and less hassle.

[Tudor]

It needs rectifying, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait for a VM staff member to get to your post.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Lantean

That line does look like it's needs reburying. Have you been able to speak with the team since your post? If not, I've sent you a private message to confirm your account details so we can get someone out.

Cheers,

Corey C