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Lantean
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Service Cable Exposed Above Ground

Hi there, 

I have VM Fibre installed at my property and over the last week a neighbour has been clearing the plants at the front property of her property and found our service cable exposed above the ground, it appears to have been installed like that years ago. I don’t know if my neighbour ever even agreed to have the cable on her property in the first place? 

Is someone able to get in touch about coming out and installing the cable at a more suitable depth?

thank you

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Tudor
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Re: Service Cable Exposed Above Ground

Please could you post some photos, will make it much easier to see what needs to be done. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Lantean
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Re: Service Cable Exposed Above Ground

here’s where the cable is above ground 
D0434321-8FC8-4997-B0F7-A6395F73859B.jpeg

 it comes up under the gravel to where the driveway meets the steps

E35B5AE1-DFFC-4D11-99E7-D820EB462689.jpeg

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Z92
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Message 4 of 6
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Re: Service Cable Exposed Above Ground

I'd expect the contractors have simply placed the cable on top of the gravel and then brushed the gravel over it. They don't typically dig. When they did mine they said they didn't have any shovels anyway, only a brush! I did it myself, far easier and less hassle.

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Tudor
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Re: Service Cable Exposed Above Ground

It needs rectifying, Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait for a VM staff member to get to your post.


Tudor
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Corey_C
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Re: Service Cable Exposed Above Ground

Thanks for your post and welcome to the Community Forums, Lantean

 

That line does look like it's needs reburying. Have you been able to speak with the team since your post? If not, I've sent you a private message to confirm your account details so we can get someone out.

 

Cheers,

Corey C

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