I recently moved house and arranged to have virgin to come with me. I upgraded to the gig1 line and was told new equipment would be delivered to my property which was due on the 28th July. When the day came I wasn't sent new equipment (just a single cable no hub 4 to replace my hub3)
I have been in contact with virgin every single day since then and been given fals promises or equipment delivery. At this point I don't know what to do as I still havent received any equipment and have no access to my services.
Wouod be great if I could get any help cause right now I'm loosing my will to live trying to speak to anyone over the phone.
Thanks for your post and apologies to hear you have had continued issues since moving address.
We can certainly take a look at this for you however I will need to pass through data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.