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Sent Qucikstart pack but no wall socket

I have just moved home so called up to order Virgin and was advised previous owner had Virgin so they sent us a quickstart kit.  However i cannot find the wall plug only a Virgin phone line.

I am now a month into contract and have not been able to get hold of anyone - probably around 10hours total on hold on phone and no response on the 'message us' online chat (despite the 24hours response given).

Could anybody please help advise what steps i can take or the best way to contact someone?  I am not happy at paying for service i cant actually use.

 

Kind regards

Sam

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Alessandro Volta
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Re: Sent Qucikstart pack but no wall socket

Contracts do not start until the Hub is registered with VM.


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There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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