Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
204 Views
Message 1 of 2
Flag for a moderator

Sending the box back

What is the deadline for sending the box back when cancelling the contract?
I have received numerous emails and texts but it is not due to be disconnected for another 2 weeks?

0 Kudos
Reply
Highlighted
  • 1.5K
  • 81
  • 118
Forum Team
Forum Team
137 Views
Message 2 of 2
Flag for a moderator

Re: Sending the box back

Hi Sammason81,

 

Thanks for your post and welcome to the community. 

 

I'm sorry that you're receiving texts and emails about the return of your equipment already, when your services aren't disconnected yet. 

 

We wouldn't charge you straight away, we'll allow you time to send your equipment back to us. You should receive your returns packaging within 10 days of your disconnection. 

 

If you do have any problems, then please let us know and we'll be happy to help.

 

Thank you,

 

Melissa 

 

 

0 Kudos
Reply