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Anonymous
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Send back box from previous client

Hi,

I am not a client virgin media but the previous tenant of my flat left a box (hub3) behind.
Is there a way I could return to Virgin to avoid it going to waste? (I live in Oxford)

Thanks in advance for the help

Best regards,

JB

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LittleMick73
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Re: Send back box from previous client

Hi you are trying to do the right thing, but as you are not a virgin customer it might prove tricky with some customer service people, the computer says no, but hopefully a moderator on here will pick this up in a few days Regards Micky
Adduxi
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Re: Send back box from previous client


@Anonymous wrote:

Hi,

I am not a client virgin media but the previous tenant of my flat left a box (hub3) behind.
<snip>


You may find the previous tenant coming back to collect it.  The Hub remains the property of VM and is rented out to the customer.  VM will request the previous tenant to return it or they will be charged for the non return of VM equipment. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jbrennand
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Re: Send back box from previous client

As said shove it in your shed (or similar) - its the previous tenants problem.

However, a VM person may reply here as newer Hubs are in short supply and they want them all back if possible so may sort a pick up from you

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hayley_S
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Re: Send back box from previous client

Hello JB212,

 

Welcome to the community page, thank you for posting on here.

 

I would love to help you with this as we are looking for all unused equipment to be returned.

 

I will send you a private message so I can get this resolved for you 🙂

 

Many thanks,

Hayley
Forum Team



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