Self installation

[francesca242912]

 

 

I’ve received my self installation kit but when I’ve gone to plug the wall cable in the was nothing to plug it into! I’ve taken the virgin cover off and there is a brown wire that comes in from outside and goes into an open reach box! Please help

[Tudor]

Try tracing where the lower of the two black cables on the picture go. You’ll probably need a technician’s visit to rectify, looks like the OpenReach cable goes through the hole where the VM coax should be.

Call  pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[jbrennand]

As Tudor says... also look outside at that point - is there a VM brown or white "omnibox" on thw exterior wall?   If so is there a cable coming out of it  and into a hole entering your property?   There should be - if not the.... OR peeps have hijacked the hole 🙂 ... and you will need a Tech to complete the install

[francesca242912]

 

 

 

I went to where the wires come out of the wall outside, there are three but I can only see two inside. I followed them, the double wire goes up to the sky dish and the other two go round to the front of the house. The brown wire goes up to a black open reach box and the black one goes in to a big brown box by the front door.

[jbrennand]

The black cable coming out from the brown box looks like the VM cable thats what the internal equipment will need connecting to.

[francesca242912]

So I I take the openreach box that’s inside do you think the black wire will be there?

[Adduxi]

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@francesca242912 wrote:

So I I take the openreach box that’s inside do you think the black wire will be there?

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Who knows, take the top off the socket and have a look. 

[jbrennand]

Just call the number in Tudor's message 2 and arrange for a Tech to visit and sort it out. They "may" want to charge you for that... but you can argue the toss about that once you are connected

[Reece_MH]

Hi @francesca242912,

Thanks for your post, and a warm welcome to our forums!

I'm sorry to hear that you've not got the right connectors in your property to get your Virgin Media services up and running. I've ran some checks on your account and can see that your equipment still hasn't been connected to the network.

So I can get this resolved for you, I'm going to pop you a PM to get some more information. Please look out for it in the top-right of our forums, in the purple envelope.

Thanks,