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Self installation package not arrived

Just joined

I ordered a broadband package on 22nd May to be delivered to my address and the scheduled delivery date was 25th May which is last Thursday, it has been 5 days past the delivery date and i9cannot track where the order is due to no account number and area reference code. I work from home so it is crucial that i have the wifi setup asap.

Any help on how i can track the delivery please?


Forum Team
Forum Team

Hi @bobby838 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more