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Self installation package no confirmation email

Joining in


i am a new customer and have set up a broadband,tv and phone package for my new house. My delivery date was supposed to be today 05/07/2023 however this has not arrived. I have received an email with pre contacts but no confirmation of delivery date or how to track this order! Can i please get some assistance on this?


No account number either to register my virgin media account


Problem sorter

Hi @Gemsmith 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more